Customer Support
Shipping & Delivery
If you decide to cancel the order within 24 hours you will receive a full refund. Shipping FAQ/ Contact
Our email: fruitful@coochieculture.com
Processing can take 5-7 business days before receiving a tracking number.
Business days are Monday - Friday, excluding holidays.
DAMAGED/LOST/ STOLEN PACKAGES;
If your package is lost/stolen after being delivered to the post office or while you are home Coochie Culture cannot be responsible. You will have to make a claim with the Post Office. Once you receive a tracking number it is your responsibility to contact the post office about issues regarding your package. Sadly, we have no information about your package. Once given to the post office they would be of better assistance to you.
INTERNATIONAL PACKAGES;
If you are making an international order, please note we use USPS! Once a package leaves Miami, Florida to go to your country the US postal site stops tracking it. You will need to contact the post office or customs in your country with questions concerning your package. Please keep in mind the rules and regulations that your country has for products that are allowed to enter the country. We are not responsible for any items that are held by customs if the country prohibits the items. We are not responsible for additional custom fees we have no control over this.
INVALID ADDRESS;
If you make a mistake on address or somehow miss the package and it is returned to sender we will refund you for the product minus a $5 service fee. Please be careful when typing address we would hate for you to repay for shipping. You do not receive a refund on your initial shipping payment because this was paid to USPS and if your product was sent out/ scanned in a facility they will not refund the postal fee.
Returns
Currently we do not accept returns. Due to the fact all items are handmade and products.
Returns are only approved for errors with orders that are made on our behalf. Errors with orders must be reported to fruitful@coochieculture.com within (48) hours of order delivery. In which case, unopened and unused items may be returned to us for a full refund not including shipping fees.
Tracking Your Order
Once customer makes purchase an email will be sent providing all tracking details.
Refund Policy
Every purchase made is nonrefundable and nonexchangeable.
100% Secure Ordering
Credit card security is one of our top priorities at Coochie Culture, and that is why we guarantee 100% secure ordering for all of our customers. In the unlikely event of credit card fraud, your credit card company will protect you against most fraudulent charges.
We are a VeriSign Secure Site and have a proven Privacy Policy.
In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges.
Our transaction system works on Web browsers that can use SSL, such as Microsoft Internet Explorer, Google Chrome, Netscape Navigator, Firefox, America Online and other browsers. This includes PC and MAC computers.
Coochie Culture will not provide, sell or share any information about our customers to any third party. We always respect your privacy.
Your order will be encrypted before it leaves YOUR Computer and transmitted over a secure socket layer to our secure server. Providing the email address you enter is a working address you will receive an acknowledgement of your order immediately by email.
Privacy Policy
As apart of our Privacy Policy all information shared is held confidential. We do not store customers banking and or credit card information.